PDC Rx - WE ARE HERE FOR YOU… Always
The PDC Rx Customer Service is always here for you.
It’s the holiday season!
And with that comes more precious time spent with family and friends around home-cooked meals and far too many sweets. Yes, the holiday season is such a special time. Never feel bad for taking some time off to spend it with loved ones!
It’s okay to take some time off to spend it with the people you love the most… right??
One of the most frustrating things about the holidays is the change in business hours/availability for companies. The people you count when a problem arises are all traveling to see their families and spend time with loved ones, which is great… but as a Hospice Provider you have patients and families who are celebrating what could be their last holiday, and sometimes it can’t wait until Monday at 9am when everyone is back in the office. For this reason, the holidays can become a very stressful time for those working in the Hospice Industry. There is nothing worse than needing help and there being no one available to lend a hand.
Hospice Customers of PDC Rx NEVER have to feel this way. We are ALWAYS here for you. Especially when no one else is. No matter when you call PDC Rx, we will answer the call. And not only will we answer. We have the full intention of resolving the problem right away.
PDC Rx Offers Real Support, Not an automated system.
Most companies hire answering services to field all calls during holidays and after-hours. They ask you for your name, call-back number, and reason for calling, and tell you that they will pass along your information when everyone is back in the office on Monday… In other words, they have no way of actually helping you with the problem because the person to whom you are speaking was only hired to write down the reason you called and pass it along to someone that can help you… whenever they get to it, that is. For anyone who has experienced this, you know exactly what we are talking about.
PDC Rx CUSTOMER SERVICE IS UNIQUE.
PDC Rx is proud of the fact that this is something that none of our Hospice Customers have to experience when working with us. We don’t have answering services. Only dedicated customer support experts are trained to help you while you are on the phone with them. It’s such a simple thing we do, but we are finding out more and more that the quality of our 24/7/365 availability is actually quite unique.
So take some time off and enjoy the company of family and friends this Holiday season! Here at PDC Rx, we will be doing the same. However, you can rest assured that should a problem arise, we will still be here ready to answer your call and help with whatever it is you need. Especially when no one else is. Afterall, With PDC Rx, it is never business. It’s always personal.
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Jordan Evans - Director of Business Development
PDC Rx